We're confident that your dog will love our supplements, but in the rare case that they don't, we offer a lifetime money back guarantee refund.
How to Request a Refund
Getting a refund is simple:
- Contact us if for whatever reason you're not happy with your product
- Let us know that you'd like a refund and we'll process it for you
- Receive your refund - we'll issue the refund to the original payment method within 7-10 business days
Important Information
Direct Purchases Only
Please note that we can only issue refunds for products purchased directly from our website. If you purchased our supplements from a third-party seller, please contact them directly for their returns and refund policy.
One-Time Use
Our lifetime money back guarantee is limited to one-time use per customer. If we suspect this offer is being abused, we reserve the right to refuse a refund.
Subscription Refunds
If you have an active subscription and wish to receive a refund:
- Contact us to cancel your subscription first
- Request a refund for any recent deliveries you're not satisfied with
Returns
If you wish to return a product, please contact our support team to coordinate the return. Returns can be made by mail.
Our Commitment
Our goal is to ensure that you and your furry friend are happy with our products and service. We stand behind everything we sell with our lifetime satisfaction guarantee because we believe in the quality of our supplements.
Questions?
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us at info@heropethealth.com.au.
You can also visit our Contact Us page to send us a message.