This Privacy Policy explains how Hero Pet Health collects, uses, and protects your personal information when you visit our website heropethealth.com.au.
Purpose
This policy informs users about personal data collection, use, who accesses data, user rights, and cookie policies.
Consent
By using our website and services, you agree to the conditions in this Privacy Policy and consent to the collection, use, and retention of the data listed in this Privacy Policy.
Personal Data Collection
Automatically Collected
When you visit our website, we automatically collect certain information including:
- Your location (general geographic area)
- Links you click on our site
- Content you view
- Demographic data and other website behaviour dimensions and metrics
Information You Provide
When you create an account, make a purchase, or interact with our services, we may collect:
- First and last name
- Sex
- Email address
- Phone number
- Address
- Payment information
- Auto fill data
How We Use Your Data
Automatically collected data supports website usage and analytics, helping us understand how visitors interact with our site and improve user experience.
Manually collected data enables us to:
- Communicate with you about orders, products, and services
- Fulfil your orders and process payments
- Understand website behaviour
- Provide relevant advertising and recommendations
Data Sharing
We share your data with organisation members who need access to perform their duties. We only share data with third parties when:
- Law requires it
- Legal proceedings demand it
- We need to protect our legal rights
- We have buyers or potential buyers of this company in the event that we seek to sell the company
Data Storage Duration
User data will be stored until the purpose the data was collected for has been achieved. When data is no longer needed, we will securely delete or anonymise it.
Data Protection
We take the security of your personal information seriously. We use:
- The strongest available browser encryption
- Secure facilities for data storage
- Access limited to employees bound by confidentiality agreements
Children
We do not knowingly collect personal data from children under 16 years old. If we discover that we have collected personal information from a child under 16, we will delete that information as quickly as possible.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Challenge how your data is handled
To exercise any of these rights, please contact us at info@heropethealth.com.au.
Opt-Out Options
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting us at info@heropethealth.com.au
Cookie Policy
We use cookies to improve your browsing experience. There are three types of cookies used on our site:
Functional Cookies
These cookies save your selections and preferences, making your browsing experience more convenient.
Analytical Cookies
These cookies help us improve our website design by collecting anonymous usage data.
Targeting Cookies
These cookies personalise information and content based on your preferences and browsing behaviour.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
Third-Party Services
We may use third-party services for:
- Payment processing
- Analytics
- Marketing and advertising
- Customer support
These third parties have their own privacy policies governing their use of your data.
International Data Transfers
We may disclose your personal information to recipients located outside of Australia, including third party service providers such as cloud hosting providers, backup and storage providers, and other providers who work with us to provide you with an online shopping experience.
We take reasonable steps to ensure that any overseas recipient will deal with your personal information in a way that is consistent with the Australian Privacy Principles.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@heropethealth.com.au
You can also reach us through the contact form on our Contact Us page.